Last updated: March 2025
Privacy built into all products by design
Leading security standards implemented
Full control over your personal data
LUX TRADE L.P. ("LUX STORE", "we", "us" and "our") has its registered offices at 272 Bath Street, Glasgow, Scotland, G2 4JR. This is considered to be the "data controller" for the purposes of certain data protection laws and regulations.
At LUX STORE, we treasure our relationship with you. In order to deliver the most relevant services and design the right experience for you, we handle your personal information with the highest care and rigour.
Our Privacy Policy is centred around the following three privacy commitments:
Privacy is built into all of our products and services by design and by default. We respect the trust you place in us with your personal information. We will be fully transparent with you regarding the purposes for which we use your personal information and will only use it for those specified purposes when we have a right to do so. This will include, where necessary, obtaining your explicit consent. Any material changes to how we process your personal information will be notified to you.
We commit to implementing leading data protection, privacy and security standards so that you feel comfortable that your personal information is protected – if there is an incident impacting your personal information, we commit to notifying you and/or relevant regulators in accordance with data breach notification requirements. Your personal information will be handled with the same protection when it is shared with third parties or when it is transferred internationally. We will only retain your personal information for as long as is necessary or for as long as required by law.
We will respect the choices you make in relation to your personal information. We will respect the legal rights you have in relation to accessing, erasing and updating the personal information that we hold about you. We will also respect the choices you make in relation to objecting to how we process your personal information and will provide channels for you to contact us with questions or complaints.
Please take a moment to read the following policy as well as our Cookie Policy that explains how we collect, use, disclose and transfer the personal information collected about you at any touchpoint, including on our websites, mobile applications and other digital platforms (together referred to as the "Platforms"), when you visit our boutiques or events, contact us by e-mail, telephone or online chat, or when you interact with us over social media platforms or other marketing and advertising channels. Our Cookie Policy explains how we collect information through the use of cookies and related technologies when you use our Platforms.
LUX TRADE L.P. company has been appointed a data processor in connection with some of the services offered on the Platforms, including the processing of orders you place on the Platforms.
Where we offer our products for sale online or by phone through our Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way. Other terms and conditions, such as Conditions of Service, may also apply in respect of any other services that we may provide to you.
From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.
For the purpose of the General Data Protection Regulation in the United Kingdom, we have appointed the following entity as our legal representative:
Data Protection & Privacy Team
LUX TRADE L.P.
272 Bath Street, Glasgow, Scotland, G2 4JR
For general questions, please see "Contact us" below.
We collect the following personal information about you as detailed below:
To benefit from our products, services, events, boutique appointments and/or other client programmes, you may need to provide your contact details or create an account with us. You may provide personal information about yourself, including name and address, date of birth, e-mail address, telephone number, marital status, nationality and gender.
In order to have a full understanding of our clients, we may also collect and store data about your behaviour, interests, preferences, wish lists, hobbies, client interactions and marketing campaign activities, opinions, customer reviews, demographic data, habits, and purchasing tendencies.
When you purchase products and/or services, we collect additional information, such as your shipping address, proof of delivery, billing address and relevant payment information.
We may collect identification information from you, such as passport data or national ID data, in circumstances where we need this to provide products and/or services to you.
We collect personal information from you when you correspond with us. Please note that phone calls, online or video chat or other correspondence will on occasion be recorded for security, evidence, training, quality control, analysis and development purposes.
If you choose to interact with us via a social media platform or other third party service, we will collect the information you have provided to us through that platform.
We also collect certain information automatically about visitors to our Platforms, described in our Cookie Policy.
We will collect information about your location to the extent that we provide any location services.
We carry out surveys and market research and we will collect your response data.
You may provide personal information about a third party (such as your partner or child), including name and address, date of birth, e-mail address, telephone number, marital status, wish list, hobbies and preferences.
We also may collect any of the above information about you from third parties, including our authorised dealers, social media platforms, advertising and marketing partners, analytics providers, and third parties that provide technical or strategic data services to us.
We may ask you to provide sensitive or special categories of data (for example, allergens or accessibility requirements for events), in which case we will provide you with enhanced privacy information and ask for your explicit consent at the time of our request.
We may process your personal information for the purposes listed below on the basis of the following justifications:
The purposes of processing include:
We want you to feel confident about sharing your personal information with us, and we are committed to protecting the personal information we collect by implementing leading data protection, privacy and security standards. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.
We only share personal information with others when we are permitted by law to do so. We share your personal information with third parties in the following circumstances:
If the country we transfer your personal information to does not provide an adequate level of data protection, we have implemented standard contractual clauses to ensure adequate safeguards are in place to protect your personal information.
We keep your personal information only for as long as is necessary for our purposes of processing, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after) as well as necessary to comply with statutory retention obligations.
We commit to respecting your rights. If you wish to exercise any of the rights set out below, which are available to you under applicable law, please write to us at the address listed below.
You have the right to ask for access to any personal information that is being processed by us.
In some circumstances, you have the right to request the erasure of your personal information or to restrict how we use it.
You have the right to ask us to correct any inaccurate personal information and to update any out-of-date personal information.
You have in certain circumstances the right to object, on grounds relating to your particular situation, at any time to the processing of personal information concerning you.
In some circumstances, you have the right to request from us the personal information concerning you that you have provided to us in a structured, commonly used, machine-readable format.
If you have given us consent to process your personal information, you can withdraw this consent at any time with effect for the future.
If you have a concern about how we use your personal information, please contact us using the details set out below and we will do our best to resolve your concern.
The Platforms are not directed at anyone who we know to be a child in the relevant country of data collection (for example, in the US this is under 13 and in certain European countries this is under 16), nor do we collect any personal information from anyone who we know to be a child unless we have parental or guardian consent. Children should not use the Platforms and should not submit any personal information to us without parental or guardian consent.
If you have any questions, comments or complaints about this Privacy Policy or Cookie Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information about you that we process or to unsubscribe from any further e-mail marketing communications.